GENERAL SALES CONDITIONS

(in force as from 01/11/2025)

The general sales conditions set out hereunder itemize the rights and obligations of DELTA LABO whose head office is based in the Vaucluse, France and their Client within the framework of an associated sale of goods and services. Any order passed through DELTA LABO implies the adhesion with no reserve on behalf of the Client to the present general sales conditions. No contrary clause may be held against us unless we have accepted it previously in writing. No cancellation of orders by the Client may take place without fixing a compensatory indemnity.

Art.1: Description of the goods

The photos, technical techniques and tariffs of our commercial documents and our web site are given as an indication and may be the object of modifications without notice on our behalf and may in no case be the cause of any claim, as this information is given comes from our suppliers. All documents established by our company (estimates, reports of verification, certificates of calibration…) are the property of DELTA LABO and shall not be disclosed to third party.

Art. 2: Use

All material, consumables and reactives that we commercialize, are exclusively destined for use in laboratories and not at all for medical use, and remain under the responsibility of the user.

We remind you that the products commercialized by DELTA LABO are not necessarily in conformity with French pharmacopeia, or foreign ones.  The user shall in particular respect the recommendations of use of the manufacturer, in particular concerning the staff security and the dispositions relative to hygiene.

Art. 3: Contract

Art. 3.1: Clause relative to the period of negotiations

Our offer is valid for the period indicated in our commercial proposition starting at the date of emission of the said proposition (estimate, pro forma or other commercial proposition) with exception made for precious metals. Once this period over, the present offer shall no longer be accepted or link the parties, until it is updated by DELTA LABO.

Art. 3.2: Development of the contract

The contract is developed at the reception of the order or acceptance of our estimate by the client by the means of transmission at hand (fax, post, e-mail) and the present conditions have been accepted and validated. DELTA LABO is only commited, after confirmation in writing by them, to any reception of an order.

Art. 4: Price, transport and insurance

Sales within Europe: Our prices are net before tax; transport and packaging are in addition. Our goods travel at the charge and risks of the consignee with no exemption to this clause.

Sales outside Europe: Our prices are net before tax. Our goods are at the charge and risk of the seller or the purchaser according to the Incoterms in force at the time of the sales contract.

The packaging of our goods is the object of the greatest care. The consignee shall also verify the contents of the different boxes carefully, not to throw away the packaging before being certain that nothing is left inside (verify that there is no double bottom for heavy and voluminous objects).DELTA LABO’s responsibility shall not be put in cause for any damage or alteration of quality coming from the transport.

– In the case of damage, any reservations shall be established clearly on the goods’ delivery form and in the presence of the transporter, and also the verified state, quality and contents of the box.

– Claims relative to the state of the goods shall be sent to us within 48hours working days following the delivery; on the contrary, no contesting shall be taken into consideration.

Art. 5: Delivery and installation

Deliveries by DELTA LABO shall be made on the ground floor unless contrary notification is established in the contract. Supplementary expenses may be applied in the case of a delivery or installation on premises with difficult access.

The consignee shall ensure that the access and installing are feasible according to the product’s technical specifications and the data supplied to DELTA LABO. The supplementary expenses generated by a good delivery and set-up remain at the charge of the consignee.

DELTA LABO’s responsibility shall not be engaged for accidents which could be caused by the clients or by third party during reception, installation, putting into service, use and repairing of the delivered goods.

All our apparatus are supplied in 230V 50-60Hz with a standard European plug and according to the characteristics of the instruments.

For different voltages and plugs, please consult us.

Art. 6: Return of goods

At the reception of the order, the return of the material or consumables only takes place after written consent from DELTA LABO and is at the charge of the consignee. The chemical products may not be the object of any return or exchange. Exchange or return shall be validated after expertise of the returned product. Expenses for repairing may be demanded. Return has to be made in the original box and will incur restocking fees.

Art. 7: Guarantee of the goods

The length of the guarantee period is in conformity with the guarantee period granted by the manufacture themselves. Guarantee is limited to the repairing (before the technician’s expenses) or the exchange of the product acknowledged faulty (before expenses of the goods’ return).

Restrictions of the guarantee:

• Use not in conformity with the manufacturer’s notice,
• Use and handling in accordance with good laboratory practice (G.L.P.)
• Damage consecutive to transport,
• Overvoltage, even brief, from the mains,
• Condensation, freezing, overheating, flooding,
• Cessation of the manufacturer’s activity.

No conditions for guarantee:

• Charges of frigorific fluids,
• Glass work, including lamps, tubes, thermometers and electrodes,
• Blades and similar,
• Heating resistances and similar,
• Batteries,
• Any spare parts and parts subject to wear and tear.

The purchaser shall not, except written consent from DELTA LABO, do, or have done repairs by third parties.

All guarantees are excluded concerning the replacement or repairs resulting from the normal use of the material, human incidents, natural catastrophes, damage from negligence, non specified use of the goods without consent on our behalf.

[/et_pb_text][/et_pb_column]

General Terms and Conditions of Sale

Last updated: 28 March 2026

The General Terms and Conditions of Sale described below detail the rights and obligations of DELTA LABO, whose registered office is located in the Vaucluse (84), and its Client in connection with the sale of goods and associated services. Any order placed with DELTA LABO implies the Client’s unconditional acceptance of these general terms and conditions of sale. No contrary clause may be enforced against us unless it has been previously accepted in writing. No cancellation of an order by the Client may take place without prior agreement on a compensatory indemnity.

Art. 1 — Description of Goods

Photographs, technical specifications and prices in our commercial documents and on our website are provided for information purposes only and may be modified without prior notice. They cannot under any circumstances give rise to a complaint, as this information is provided to us in good faith by our suppliers. All documents produced by our company (quotations, verification reports, calibration certificates, etc.) are the property of DELTA LABO and may not be disclosed to third parties.

Art. 2 — Intended Use

All equipment, consumables and reagents that we sell are intended exclusively for laboratory use and not for medical use, and remain under the responsibility of the user.

We draw attention to the fact that the products sold by DELTA LABO are not necessarily compliant with French or foreign pharmacopoeias. Users must in particular observe the manufacturer’s instructions for use, especially with regard to staff safety and hygiene regulations.

Art. 3 — Contract

3.1 — Validity Period of the Offer

Our offer is valid for the period stated in our commercial proposal, from the date of issue of that proposal (quotation, pro-forma or other commercial proposal), with the exception of precious metals. Once this period has elapsed, the present offer may only be accepted and binding on the parties after it has been updated by DELTA LABO.

3.2 — Formation of the Contract

The contract is formed upon receipt of an order or acceptance of our quotation by the client by any available means of transmission (fax, post, e-mail), at which point these conditions are deemed accepted and validated. Receipt of an order only commits DELTA LABO upon written confirmation from us.

To avoid delivery errors, we recommend that you ensure your orders are correctly worded, using the references, descriptions, quantities, etc. listed in our catalogues, price lists, quotations or commercial proposals.

Art. 4 — Prices, Shipping and Insurance

Sales within Europe: Our prices are net, excluding tax, shipping and packaging charges. Goods travel at the expense and risk of the consignee, with no exceptions to this clause.

Sales outside the European Union: Our prices are net, excluding tax. Goods travel at the expense and risk of the seller or the buyer in accordance with the Incoterm applicable and negotiated at the time of the sale contract.

Our goods are packaged with the greatest care. The consignee must also carefully check the contents of all packages and must not discard any packaging without first ensuring it contains nothing (including checking any false bottom intended for heavy or bulky items). DELTA LABO shall not be held liable for any deterioration or alteration in quality resulting from transport.

In the event of damage, reservations must be clearly stated on the delivery note upon receipt of the goods and in the presence of the carrier, verifying the condition, quantity and contents of the packages.

Claims regarding the condition of the goods must reach us within 48 working hours of delivery; failing this, no dispute will be considered.

Art. 5 — Deliveries and Installations

Deliveries by DELTA LABO are made to ground floor level, unless otherwise specified in the contract. Additional charges may apply for delivery or installation in a location that is difficult to access.

The consignee must ensure that access and installation are feasible in accordance with the product’s technical specifications and the data provided to DELTA LABO. Any additional costs incurred in completing delivery and installation remain the responsibility of the consignee.

DELTA LABO shall not be held liable for accidents that may occur to clients or third parties during the receipt, installation, commissioning, use or repair of the delivered goods.

All our equipment is supplied at 230 V / 50–60 Hz with European standard plugs, in accordance with instrument specifications. For different voltages or plug types, please contact us.

Art. 6 — Return of Goods

Upon receipt of an order, returns of equipment or consumables are only accepted with prior written agreement from DELTA LABO and at the consignee’s expense. Chemical products cannot be returned or exchanged. Any exchange or take-back will be validated after inspection of the returned product. Refurbishment costs may be charged where applicable. Returns must be made in the original packaging and will incur restocking fees.

Art. 7 — Product Warranty

The warranty period is in line with the warranty granted by the manufacturer itself. The warranty is limited to repair (excluding travel costs for the technician) or replacement of the product deemed defective (excluding transport costs related to the return of the goods).

Warranty exclusions — the following void the warranty:

• Use not in accordance with the manufacturer’s instructions
• Non-compliance with Good Laboratory Practices (GLP)
• Damage caused during transport
• Power surges, even momentary
• Condensation, freezing, overheating, flooding
• Cessation of activity by the manufacturer

Components not covered by warranty under any circumstances:

• Refrigerant fluid charges
• Glassware, including lamps, tubes, thermometers and electrodes
• Knives or similar items
• Heating elements or similar items
• Batteries
• All spare parts and standard wear parts

The buyer must refrain, except with prior written agreement from DELTA LABO, from carrying out or having repairs carried out by third parties.

Warranty is entirely excluded for replacements or repairs resulting from normal wear and tear, human incidents, natural disasters, or deterioration arising from negligence, use not in accordance with the goods’ specifications, or without our agreement.

Art. 8 — Repairs, Maintenance and Service Contracts

Any after-sales service intervention is carried out after the client has accepted the estimate prepared by DELTA LABO. If the estimate is declined, the costs of returning the goods and any travel costs remain the responsibility of the client. Repairs carried out benefit from a 3-month parts and labour warranty from the date of return of the equipment. This warranty covers only the fault that was repaired, and excludes any misuse, lack of maintenance or third-party intervention. Any warranty intervention does not extend the original warranty period.

Art. 9 — Obligation to Cooperate

The Client shall make available to DELTA LABO all information necessary for the proper performance of training, commissioning and metrological verification services under optimal conditions. DELTA LABO reserves the right to modify the delivery timescale initially specified in the order.

During commissioning of equipment, DELTA LABO acknowledges proper use only by persons trained via a training session delivered by DELTA LABO.

Art. 10 — Payment Terms and Deadlines

The method, deadline and means of payment are specified in DELTA LABO’s commercial offer.

Art. 11 — Late Payment

In the event of total or partial non-payment, the client shall pay DELTA LABO a late-payment penalty. This penalty, amounting to at least 1.5 times the applicable legal interest rate, is calculated on the outstanding amount and accrues automatically from the payment due date, without any prior formal notice being required.

Art. 12 — Retention of Title Clause

Sales within Europe: From delivery onwards, the costs of storage and the risks associated with the goods are transferred to the buyer.

Sales outside the European Union: Goods travel at the expense and risk of the seller or the buyer in accordance with the Incoterm applicable and negotiated at the time of the sale contract.

In accordance with the provisions of Law 80.335 of 12 May 1980, we retain ownership of the goods sold until full and effective payment of the entire price, both principal and ancillary charges. Until that time, the buyer shall hold the unpaid goods in the capacity of custodian.

The delivery of a document creating an obligation to pay (bill of exchange or similar) does not constitute payment within the meaning of this clause. Failure to pay any instalment may result in the goods being reclaimed.

Art. 13 — Termination Clause

If, within fifteen days of the implementation of Art. 11 — Late Payment, the Client has not paid the outstanding amounts, the sale shall be automatically cancelled and may entitle DELTA LABO to claim damages.

Art. 14 — Exemption Clause (Force Majeure)

DELTA LABO’s liability may not be invoked if the failure to perform or delay in performing any of its obligations described in these general terms and conditions of sale results from a case of force majeure. For this purpose, force majeure means any external, unforeseeable and irresistible event within the meaning of Article 1148 of the French Civil Code.

Art. 15 — Personal Data Protection

In accordance with the French Data Protection Act of 6 January 1978 (as amended) and European Regulation No. 2016/679/EU of 27 April 2016 (applicable from 25 May 2018 — GDPR), you have the right to access, rectify, port and erase your data, as well as the right to restrict processing. You may also, on legitimate grounds, object to the processing of data relating to you.

See the GDPR-specific Annex to the GTC, available on our website: www.deltalabo.fr

Art. 16 — Collection and Recycling of Professional WEEE

In accordance with the provisions of the Environmental Code relating to Waste Electrical and Electronic Equipment (WEEE) for professional use (Articles R.543-172 et seq.), DELTA LABO fulfils its responsibilities as a member of Récyclum, which is responsible for the collection, decontamination and recycling of WEEE within ESR. The ESR eco-organisation is approved by the Public Authorities. DELTA LABO thus provides its clients with the guarantee of being able to benefit from the collection and recycling service offered by Récyclum for professional electrical equipment that it has placed on the market, when such equipment reaches end of life.

DELTA LABO clients have several free options for disposing of their professional WEEE:

• Drop-off (< 500 kg or < 2.5 m³): Deposit professional WEEE at one of the 200 professional drop-off points or one of the 1,500 professional distributors in the Récyclum network.
• On-site collection (≥ 500 kg or ≥ 2.5 m³): Submit a collection request to Récyclum to arrange suitable logistics and schedule on-site collection. Containers may be provided depending on requirements.

Equipment is then decontaminated and recycled through a high-performance environmental channel. More information at www.recyclum.com

Art. 17 — Applicable Law and Jurisdiction

Any dispute arising from this agreement shall be submitted to mediation, the organisation of which shall be entrusted to the Avignon Mediation Centre. This body will appoint a mediator and propose them for acceptance by the parties. In the event that one of the parties refuses to appear before the mediator, or if mediation fails, the parties shall recover their full rights to pursue the matter under common law.

In the event of ordinary legal proceedings, the court of Avignon shall have jurisdiction.

[/et_pb_row][/et_pb_section]